Cancellation and Refund Policy

Peace & Ease Concierge Services understands that plans can change. This policy explains how cancellations, rescheduling, missed appointments, and refunds are handled.

Before payment and scheduling

A service request may be withdrawn at any time before the invoice is paid, at no charge.

Submitting a request does not confirm an appointment. A service or membership visit is only scheduled after:

1. Availability has been confirmed.
2. The customer receives an invoice.
3. The required payment has been received.
4. Peace & Ease provides final scheduling confirmation.

Cancelling or rescheduling an errand

At least 24 hours before the scheduled service

When cancellation notice is received at least 24 hours before the scheduled service window, the customer may choose either:

• One rescheduled appointment at no additional charge, subject to availability; or
• A full refund of the Peace & Ease service fee.

Less than 24 hours before the scheduled service

The service fee is not refundable. However, the customer may reschedule the service one time under the following conditions:

• The new service must take place within seven calendar days of the original appointment.
• The new date and time are subject to availability.
• The rescheduled service must be for the same customer and general service request.
• If the rescheduled appointment is cancelled, missed, or cannot be completed within seven calendar days, the original service fee is forfeited.
• Additional purchases, stops, distance, or service time may result in additional charges.

Same-day services and services booked less than 24 hours in advance are subject to this late-cancellation rule once payment and scheduling have been confirmed.

Services already in progress

A service is considered in progress once Peace & Ease has begun traveling to the service location, arrived at the location, or collected a prepaid order.

Once a service is in progress:

• The service fee is not refundable.
• The appointment is not eligible for the complimentary seven-day reschedule.
• Any collected items will be delivered or returned when reasonably possible and according to the confirmed service plan.
• Additional delivery, return, parking, toll, or third-party charges may apply if the original service request must be changed.

Customer unavailable or location inaccessible

Customers must be available at the confirmed time and must provide accurate addresses, access instructions, contact information, and order details.

If Peace & Ease arrives but cannot reach the customer, access the approved location, or complete the delivery:

1. Peace & Ease will attempt to contact the customer using the telephone number provided.
2. Peace & Ease will wait up to 15 minutes.
3. If the customer remains unavailable or the location remains inaccessible, the appointment will be treated as a missed service.
4. The service fee will be retained and will not be refunded.
5. A new request and payment will be required for another service attempt.

Store and merchandise purchases

Customers must place and pay for merchandise, food, or other approved orders directly with the store or restaurant before pickup.

Payments made directly to a store, restaurant, or other third party are separate from the Peace & Ease service fee. Merchandise refunds, replacements, order errors, and product-quality concerns are governed by that business's policies.

Peace & Ease cannot guarantee refunds for purchases made through another business.

Cancelling or rescheduling a membership visit

At least 24 hours' notice

A membership visit may be rescheduled at no additional charge when notice is received at least 24 hours before the scheduled visit.

The rescheduled visit:

• Is subject to availability.
• Must take place during the same paid membership month.
• Does not carry over to a future month unless Peace & Ease agrees otherwise in writing.

Less than 24 hours' notice

A visit cancelled with less than 24 hours' notice will count as one of the membership's included visits.

Missed membership visit

If Peace & Ease arrives for a membership visit and cannot reach the member or access the approved location:

• Peace & Ease will attempt to contact the member or authorized contact.
• Peace & Ease will wait up to 15 minutes.
• The visit will count as one of the membership's included visits.
• The missed visit will not be carried over or replaced at no charge.

Unused membership visits

Unused membership visits expire at the end of the applicable paid membership month.

Visits do not accumulate or automatically carry over to the following month. Any exception must be approved by Peace & Ease in writing.

Ending a membership

Memberships operate on a month-to-month basis.

A customer may end the membership before paying the next monthly invoice. No additional month will be scheduled until the next invoice is paid.

If a membership is ended during a month that has already been paid:

• No prorated or partial refund will be issued.
• Remaining visits may still be scheduled through the end of that paid membership month.
• Scheduling remains subject to availability.
• Unused visits expire at the end of the paid month.

If Peace & Ease cancels a service

If Peace & Ease cancels or cannot complete a confirmed service for reasons within our control, the customer may choose:

• A rescheduled appointment at no additional charge; or
• A refund of the applicable Peace & Ease service fee.

This does not include circumstances caused by inaccurate customer information, customer unavailability, inaccessible locations, prohibited requests, unpaid purchases, or third-party merchandise problems.

Weather and safety

Peace & Ease may delay, reschedule, or cancel a service when weather, road conditions, location conditions, or other safety concerns make the service unsafe.

When Peace & Ease makes this decision, the customer may reschedule at no additional charge or receive a refund of the applicable service fee.

Peace & Ease does not guarantee same-day rescheduling after a weather or safety cancellation.

Refund processing

Approved refunds will be returned to the original payment method.

Peace & Ease will initiate an approved refund within five business days. The time required for the refund to appear depends on the customer's bank, card issuer, or payment processor.

Refunds apply only to eligible Peace & Ease service fees. Payments made to stores, restaurants, parking providers, toll agencies, or other third parties are not refundable by Peace & Ease.

How to cancel or reschedule

Email: peaceandeasecolumbus@gmail.com

Call: (614) 407-4891

Please provide:

• Customer's name
• Scheduled service date and time
• Type of service
• Whether the request is to cancel or reschedule

Email and voicemail timestamps will be used to determine whether the request was received at least 24 hours before the scheduled service.