Respect, communication, and clear boundaries

Before service

• Every request is reviewed before acceptance.
• Submitting a form does not confirm an appointment.
• Final details and pricing are confirmed before invoicing.
• Service is scheduled after payment and written confirmation.
• Customers must provide accurate contact, address, access, and order information.

Entering a home or facility

• Entry requires the customer's or authorized adult's permission.
• Peace & Ease will only enter approved areas needed to perform the service.
• Hospital, apartment, office, senior-community, and other facility policies must be followed.
• Direct hospital-room delivery cannot be guaranteed.
• Peace & Ease may refuse unsafe, unsanitary, prohibited, or materially different requests.

Customer privacy

• Customer information is used only for providing and administering requested services.
• Information is not sold.
• Family updates require the service recipient's permission.
• Do not submit medical records, diagnoses, medication lists, Social Security numbers, bank information, passwords, or payment-card numbers.

Financial boundaries

Peace & Ease does not:

• Use a customer's credit or debit card
• Withdraw cash
• Access financial accounts
• Purchase gift cards
• Accept account passwords
• Handle controlled products
• Pick up prescriptions or medications

Approved merchandise and food orders must be placed and prepaid by the customer.

Service limitations

Peace & Ease does not provide:

• Medical or home-healthcare services
• Medication assistance
• Personal or hands-on care
• Transportation
• Mobility assistance or transfers
• Safety supervision
• Respite care
• Childcare
• Emergency response
• Food preparation
• Deep cleaning or housekeeping