Question 1

Who can use Peace & Ease Concierge Services?

Accepted Answer

Our senior memberships are designed for independent adults who would enjoy companionship and everyday concierge support. Our errand services are open to any adult in the service area, including seniors, new parents, busy families, and family members supporting a loved one. All services are private-pay and scheduled by appointment.

Question 2

What is included in a senior membership?

Accepted Answer

Each membership includes a set number of scheduled visits per month. During a visit we can offer friendly conversation, games and hobbies, technology help with phones and tablets, calendar and appointment organization, mail and paperwork sorting, research into community programs, coordination of deliveries or outside service providers, meeting the member at an appointment or public activity, and telephone or video check-ins. With the member's permission, we send a brief update to a family contact after each visit.

Question 3

Do you provide home healthcare or personal care?

Accepted Answer

No. Peace & Ease is not a medical or home-health business. We do not provide hands-on personal assistance, bathing or dressing help, medication assistance, health monitoring, supervision, or any clinical service. Memberships are intended for independent adults who manage those needs themselves.

Question 4

Do you provide transportation?

Accepted Answer

No. We do not transport adults or children. Members arrange their own transportation. We can meet a member at an appointment or a public activity once they have arrived.

Question 5

Do you pick up prescriptions?

Accepted Answer

No. We do not pick up prescriptions or any medication, and we do not handle alcohol, tobacco, firearms, gift cards, or other controlled products.

Question 6

Do you provide childcare?

Accepted Answer

No. We do not provide childcare or child supervision of any kind. We can deliver prepaid baby supplies such as diapers, wipes, and formula.

Question 7

How do errand purchases work?

Accepted Answer

You place and pay for your merchandise, grocery, or food order directly with the store or restaurant before your scheduled pickup. We collect the prepaid order and deliver it to the approved location. Our service price covers the errand itself and does not include purchases, parking, tolls, or extended-distance fees.

Question 8

Is submitting a request the same as booking?

Accepted Answer

No. Submitting the request form starts the conversation. We review availability, confirm the details with you, and send an invoice. Your service is scheduled once the details are confirmed and the invoice is paid.

Question 9

How will I receive my invoice?

Accepted Answer

After we review your request and confirm the details, we send an invoice by email. Invoices are handled manually after approval, so there is no online checkout on this website.

Question 10

What areas do you serve?

Accepted Answer

We serve Columbus, Ohio, and nearby suburbs. Availability and travel fees depend on the requested location, distance, service type, and schedule. Submit a request and we will confirm whether your location is within the current service area.

Question 11

Can an adult child purchase a membership for a parent?

Accepted Answer

Yes. A family member may arrange and pay for a membership, and we will note who to contact for scheduling and invoicing. Membership enrollment includes an initial consultation with the proposed member, who must be an independent adult, and visits are always planned around that member's own preferences and permission.

Question 12

Can someone purchase errand services as a gift?

Accepted Answer

Yes. Select "Gift for Someone Else" on the request form and tell us who the service is for. We will confirm the details with you, send the invoice to you, and arrange the errand with the recipient's approval.

Question 13

What happens if my requested time is unavailable?

Accepted Answer

We will contact you with the closest alternatives we can offer. That is why the form asks for a backup date or time window. Nothing is scheduled and no invoice is due until you approve a time that works.

Question 14

Are emergency or overnight services available?

Accepted Answer

No. We do not offer emergency, urgent, overnight, or around-the-clock services, and we cannot guarantee immediate availability. All services are scheduled by appointment during confirmed times. In an emergency, please call 911.

Questions people ask us most

Frequently asked questions